If you can’t find a solution to your problem here, please call Technical Support on 0800 975 5040
| Question | Answer | Explanation | ||
|---|---|---|---|---|
| Back to the table of contents | ||||
| I am using LabelView software and I want to import a picture file. Why can’t I find it on the LabelView browser? |
To import a picture file do either of the following two things: Move the picture file to the default directory specified within LabelView or Click Options > Directories > ‘Path of Picture File’ and use the browser to specify the default directory in which you wish to keep your picture files and thereby make them accessible to LabelView. |
LabelView can only import picture files from one chosen directory. | ||
| I have imported a picture file into my label successfully but the resolution is poor with rough/pixellated edges. Why? |
Two things can lead to a poor quality image, these are: The image has been enlarged excessively beyond its original size. The picture file is of very low resolution. To get an idea of the resolution, go to the directory containing the file and check the memory size. As a rough guide, anything less than about 60KB is likely to reproduce poorly. |
|
||
|
I am using LabelDirect software and it won’t open a label which has a picture file in it. LabelDirect cannot find the picture file belonging to a label. Double-clicking the label file icon doesn’t open LabelDirect. A ‘Browse or Abort’ dialogue box appears instead but only aborts and nothing opens. What’s gone wrong?
|
The following should be noted: LabelDirect incorporates images by linking rather than embedding. This means that if the picture file is transferred to a new location, such as a different folder, it must be re-associated with the label to continue working. This can also apply if the folder containing the picture file is renamed. If this association between the picture file and the label file is lost, the label file can only be opened from within LabelDirect, not by double-clicking the label icon itself. Opening the label file from within LabelDirect triggers a browser which allows you to re-associate the picture file with the label file. It is highly advisable to place picture files in the same folder as their associated labels.
|
The built-in symbols are inherent to LabelDirect and consequently have no file path issues. Even when a label has lost its association with the picture file, the browser preview illustration continues to show the complete label because this is a separate file with its own embedded image. |
||
| How do I find out which version of LabelDirect I have? |
Click as follows: Help (menu) > About LabelDirect. |
|||
