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Important: LabelStation Helper – September 2017 Update

It’s been 3 years since I built the first version of the LabelStation Helper. It has been evolved quite a lot over that time to finally become the powerful archive of help and information that it is today.

If you already have a previous version installed, open it to trigger the auto-update. You might need to close it and open it again or click the “check of update” button (you might need to click this button twice, but this has been fixed in the latest update). If you have a very early version that doesn’t include the auto-updater, it’s recommended to delete the folder that it installed to (usually “C:\LabelStation” unless you selected otherwise, or click uninstall from the programs menu if you’re using the 2015 version), then run the downloader below.

We feel the Labelstation Helper has got to a point where it can no longer be improved upon; therefore we have decided to release an update to remove the online updating feature. We recommend updating to the latest version to ensure your software doesn’t try to update in the future as the online files are scheduled for removal in the next year. If you have any questions regarding this update, please call us.

Download and install now
View other download options

Screenshot below shows the main screen after choosing which model printer you’re using.

This window is to help you find labels, tags, ribbon and spare parts for your LabelStation.
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LabelStation Industrial with Fitted Rewinder – Updated Video

Our LabelStation Industrial Label Printer has the option for a unique factory-fitted, built-in label roll rewinder.

Below are a couple examples of why you would need an internal rewinder on this printer.

Example 1: PAT Labels

You’re an electrician who does PAT testing. You currently write on each label by hand at the time of testing. With the growth of your business and more tests to do you’re starting to get lazy and messy with the details on each label to keep up with demand. Even writing them at home in the evenings isn’t solving a problem.
You buy a LabelStation Industrial 300 with a factory-fitted internal rewinder. You design the label on your computer which takes just a few minutes using the bundled software. You can print your company name, phone number, initials, date and even an automatic sequential APP ID number (with optional barcode). It takes just a few minutes to set up and then you just leave it to print. It automatically rewinds the printed labels onto an empty core. When it’s done printing you’re left with a roll of labels printed with all the required details. It leaves a professional impression that you want your customers to see and leaving contact details for repeat business.

Check this example below printing PAT cable flag labels.

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Teardown: LabelStation Pro Cutter

Next up in the limelight of destruction is a guillotine cutter for a LabelStation Pro200 / Pro300. Actually, that’s a lie, it’s not destruction, it’s education. Each and every teardown is put back together to a working condition. They are not sold or scrapped. They are kept as working demos for our trade counter.

There’s very little needed to tear one of these apart but it is something I have to do on occasion to clean the adhesive from the blades and give a service.

Attempting to repair/service your cutter unit yourself will void your warranty of it and we cannot accept any responsibility for injury, damage and/or loss of assets. Please proceed with caution.

The tools you’d need for this are as follows:

  • Medium flathead screwdriver
  • Small crosshead screwdriver
  • Large crosshead screwdriver
  • Wire cutters
  • Thin rubber gloves

For cleaning you’d also need:

  • IPA (the cleaning solution, not the drink. Although the latter could be a reward for when it’s back together and working again)
  • Kitchen paper towels
  • A clean shallow tray
  • Shredder oil

The Teardown

Let’s take it apart. I’ll give this warning now and again when we get to the blades, they are very sharp. The gloves are to keep your mitts from getting grubby, the blades will cut through them! Now that you’ll be going carefully, let’s begin.

  1. This is the cutter from behind. It’s the side of it you see less often. Where the cable exits there is a zip tie that will need cutting. I’ve already removed this a long time ago.
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Teardown: LabelStation Pro200 / Pro300

This is the first of a series of teardowns I’m looking to document. These are both for educational purposes (such as doing repairs yourself) and also for entertainment as I for one find teardowns very interesting. Since a young age I’ve always enjoyed taking things apart to see how they work, and it seems I haven’t grown out of that.

Here we’ll look at what tools you’d need to take apart a LabelStation Pro200, how easy it is, and why you’d need to take it to pieces in the first place.

The Pro200 is more or less the same as the Pro300 and their network attached equivalents. I’ll point out any differences as I go along.

The tools you’d need and a couple I would recommend to take the printer apart and put it back together again:

  • Medium cross head screwdriver
  • Large cross head screwdriver
  • Medium flat head screwdriver
  • Small wire cutters
  • Long tweezers
  • Anti-static wrist strap and a ground source
  • Some small pots (to keep the screws in groups)

I’d like to make a recommendation that it’s only worth opening and attempting to repair any or all of this printer if you absolutely have to. Attempting to repair your printer yourself will void your warranty of it and we cannot accept any responsibility for injury, damage and/or loss of assets. Please proceed with caution.

Here’s a list of parts that are replaceable with their “how easy is it for a first timer” rating.

  • Roller (super easy)
  • Printhead (very very easy)
  • Cutter (moderate)
  • Peeler (moderate)
  • Main board (moderate to difficult)
  • Black mark sensor (difficult)
  • Label guide gap sensor (difficult)
  • Ribbon assembly (best leave it to us)

Don’t be put off of buying a printer by looking at the above list, we’re more than happy to do any and all repairs for you at a very reasonable price, but the likeliness of needing any replacements is very low as they are very low maintenance. The worst we see is one company who needs a new printhead and complete clean up every 6 months (the printer turns up fully coated inside and outside in a fine glass-like powder), and another company needs their cutter cleaning every 6 months or so because it’s gundged up with adhesive from printing and cutting continuous media all day every day.

The Teardown

The printer photographed below is used by myself and my colleagues in our office for testing and for samples. This exact one is not for sale.

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Interview with John Poole from Image Computer Systems

I decided the take the opportunity to ask the founder and director of Image Computer Systems, John Poole, a few questions about the company and the software they publish.

I’m aware you make more than one type of software. What are they all called and could you summarize their different applications?

EnLabel is a general purpose labelling software which will operate with any printer that has a Windows driver. This includes colour, laser, plotter, inkjet etc. Feedback from users of a wide range of labelling software complement it on its intuitive user interface and minimal mouse clicks to design and print.
LabelDirect is easier to use and understand for Zebra, Datamax, SATO, Toshiba and TSC labelling printers as the printer setting are part of the design interface. Printing is in the printers native language so throughput cannot be any faster because we send less data. For examples barcodes are generated by the printer rather than sending graphics so they are in spec and faster.

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