Tag Archive: support

Important: LabelStation Helper – September 2017 Update

It’s been 3 years since I built the first version of the LabelStation Helper. It has been evolved quite a lot over that time to finally become the powerful archive of help and information that it is today.

If you already have a previous version installed, open it to trigger the auto-update. You might need to close it and open it again or click the “check of update” button (you might need to click this button twice, but this has been fixed in the latest update). If you have a very early version that doesn’t include the auto-updater, it’s recommended to delete the folder that it installed to (usually “C:\LabelStation” unless you selected otherwise, or click uninstall from the programs menu if you’re using the 2015 version), then run the downloader below.

We feel the Labelstation Helper has got to a point where it can no longer be improved upon; therefore we have decided to release an update to remove the online updating feature. We recommend updating to the latest version to ensure your software doesn’t try to update in the future as the online files are scheduled for removal in the next year. If you have any questions regarding this update, please call us.

Download and install now
View other download options


Screenshot below shows the main screen after choosing which model printer you’re using.

This window is to help you find labels, tags, ribbon and spare parts for your LabelStation.
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Missing Print, Vertical Lines & Cleaning Your Label Printer

missingprintHave you ever printed from your label printer and noticed a straight vertical line of missing print? It might be only about <1mm wide going through your text, an image or even a barcode which can prevent it from being read correctly. This can mean one of two things:

  • Your printhead is dirty
  • Your print head needs replacing

Hopefully it’s the first of the two. If it is then here are some solutions that can help clean that muck off.
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Support Updates

We’ve slacked behind on some areas while trying to get this blog in shape that we forgot to update our support documents for all the printers and similar accessories such as weighing scales.

Today I am happy to say that we have over 300 pages of support documents and downloads for Brady, Brother, Casio, Dymo, Epson, LabelStation, Leitz, Seiko, TSC & Zebra.

So if you’ve lost your CD and need to know how to do something or install the driver/software, click here. You can then choose the manufacturer, model and directly view or download the user manual. If there’s drivers or software available to download there will be a link there for that too.

I’ll be continuing to try and keep it up-to-date so keep an eye out for the little UPDATED & NEW tags next to the brand names.

Bonus

All the user manuals posted on this site are very useful. The Brother manuals have an extra trick up their sleeve. All the printers that feature one than one font will have samples printed in their manuals so you can see a demo of them. This is especially useful if you’re looking to purchase a printer with a specific font. If there isn’t a printer with the font you’re after, you can always get a computer-connected one and use the computer fonts instead.

LabelStation Disc

Our LabelStation label printers are already fantastic and full of features! We understand that they could be a little daunting to someone using it for the first time so that’s why we, the technical support team, have developed (with the help of our technical sales) an easy-to-use installation disc to help get you up and running in minutes!
The disc is packed full of step by step tutorials, user guides and videos to help get you printing everything from basic labels to programming with the optional keyboard.
The label design software1 works on Microsoft Windows XP, Vista, 7, 8, 8.1 (and the soon to be released Windows 10). It’s very easy to use with its office-like user interface. With it you can design almost every type of label imaginable.
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New Help & Support for Using Your LabelStation with BarTender

We’ve been working hard to always provide the best technical support for our printers and its software. As BarTender is now the mainstream software bundled with LabelStation printers it seemed fitting to produce our own helpful video tips, tricks and advice. We try to keep every CD shipped with each printer as up-to-date as possible but we’re always updating our support content which can be found online.
Click here to see all support including videos for our current LabelStation Printers.
If you have purchased a LabelStation from us and require further support we’re only an email or phone call away. Please see our support pages for more contact information.